Refund Policy

Wallet credits and successfully activated API subscriptions are generally considered consumed once an instance is purchased or a renewal is completed, except where required by applicable law or where a verified platform billing error occurred.

If a purchase is charged but the platform fails to create the API instance, the system may automatically reverse the wallet deduction. Other technical issues should be reported to support for review.

Any refund request must include the customer account, invoice or transaction reference and reason for the request. Eligibility is reviewed according to the service state, billing records and applicable law.